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“I am having trouble with my password.”

• Please login by clicking here: https://pal.rellie.com with the e-mail address that you used to register upon your 1st visit to Rellie. Then click on the “Reset Password” link.
• The password reset invite is sent to each user securely via email. If you don’t see the email, please check your JUNK/SPAM folder.

“I am not receiving the verification code to my email.”

• Please check your Junk or Spam folder and if it is not there then please complete a support request here.

“The verification code received does not work.”

• Please ensure you are using the most recent code sent to your email. It is possible for the verification code to be delayed and using an older code will not work.
• Please note that if you exit the sign-in screen and sign in again, the previous code will no longer be valid.

What does this error message mean?

“We could not find an invite token for your email address.”

• Rellie registration invites are sent to each user securely. If you know you are registered then please verify that the email you are using matches perfectly with the email address in the license portal.  Alternatively, you may not be registered.

What does this error message mean?

“Your registration link is invalid, please request an invitation from your Rellie license administrator.”

• Rellie registration invites are sent to each user securely. You may not be registered, nor received an invitation to Rellie. Please request an invitation from your Rellie license administrator. If this is not the issue, then complete a support request here.

What does this error message mean?

“Your Google account is not authorized to access this application Please request an invitation from your Rellie license administrator”.

• Rellie registration invites are sent to each user securely via email. Your Google account may not have been used to register with Rellie. Please try your other email accounts or request a new invitation from your Rellie license administrator.

What does this error message mean?

“An error occurred in your registration. Please try again later”.

• We recommend trying the following:
  1. Temporarily disable ad blockers.
  2. Use your browser’s private or incognito mode or try a different
     browser.
• This could also just be a classic technology error that we are
  working to resolve. Please try again later or complete a support
  request here.

What does this error message mean?

“An unknown error has occurred. Please try again. If the error persists, please request a new invitation or contact support”.

• Unknown errors are always interesting. Sometimes they are resolved by trying the procedure again. Please try again. If you are still having troubles after trying again, then please complete a support request here.

“I forgot what email I used to register and login.”

• No problem, sign in processes can feel challenging at times. Rellie registration invites are sent to each user securely. The best thing to do is look to see what email has the original Rellie invitation or you can request an updated link from your license administrator.

“My page is stuck and just keeps loading.”

We recommend trying the following:

• Temporarily turn off ad blockers and try signing in again
• Clear your browing history and try again. You can also try
  using your browser’s private or incognito mode.

• Chrome user’s:
  1. To the right of your browser’s address bar, click the three
     vertical dots to access the menu
  2. Select “More tools” and then “Extenstions”
  3. Click the blue toggle to turn off the following extensions:
     Adblock, Adblock Plus, uBlock Origin, AdGuard, Ghostery,
     Poper blocker or Stands Fair Adblocker.
  4. Try signing in again. Once signed in, you can turn ad
     blockers back on.

• Firefox user’s:
  1. To the right of your browser’s address bar, click the three
     horizontal lines to access the menu.
  2. Select “Add-on’s”, and then “Extensions.”
  3. Select “Disable” to turn off the following extensions:
     Adblock, Adblock Plus, uBlock Origin, AdGuard, or Ghostery.
  4. Try signing in again. Once signed in, you can turn ad
     blockers back on.

• Safari user’s:
  1. Click on “Safari” in the menu bar and select “Preferences”.
  2. Uncheck any of the following on the “Extenstions” tab:
     Adblock, Adblock Plus, uBlock, AdGuard, or Ghostery.
  3. Try signing in again. Once signed in, you can turn ad
     blockers back on.

“A user with that email address does not exist!”

• Rellie has multiple options for a user to register. Please try another e-mail address that you would have used to register upon your 1st visit to Rellie.
• All users must register for Rellie to use the platform. Is it possible that you have not officially registered? Please check your e-mail for a registration invitation from your Rellie license provider.